ESG Framework

Together to zero

Commitment to Environment

CPS is committed to the provision of a range of quality services and products aimed at improving the environment for people at home and at work.

Competitive Pest Services is also committed to the continual improvement of sound environmental practices, in line with new regulations and advances in pest control & hygiene product technology.

Roadmap

• SBTi approved plan to reduce greenhouse gas emission by 2025
• Reduce vehicle emissions by 15% by 2024
• Promote integrated pest management solutions with ongoing training to reduce chemical application site by 15% by 2024

Achievements

• 1,500 tonnes of co2 offset
• Fatalities 0
• Lost time injuries 0.8
• Carbon Neutral for 20 years
• Achieve net zero emissions across the CPS Group
• Develop internal awareness of environmental policy so that it is understood, implemented and maintained by all employees within CPS

Great place to work

Commitment to Social:

CPS recognises that diversity in the workplace enhances engagement, innovation, decision-making and performance.The company prides itself on creating an inclusive and accessible workplace that provides equal opportunities for all workers regardless of gender, age, ethnicity, sexual orientation, religion, ability or any other difference. Across its various operations (technical, sales, customer service, accounts and administration) the business engages diverse staff with a focus on professional skills, experience, drive and motivation.

Roadmap

• Become/Maintain Employer of Choice
• Continued recruitment strategy with disability employment service providers by 2024
• Employee engagement survey 8.5+ by 2024
• Accessibility action plan by 2024
• Supporting women in leadership with 45% of women in leadership roles by 2025
• Commitment to Aboriginal community inclusion with reconciliation action plan by 2024
• Supply Nation registration by 2024
• Mental Health Awareness Training
• Spend with Aboriginal and Indigenous Suppliers per annum by 2025
• Celebrate diversity and promote LGBTQ visibility with a culture of respect with
  inclusion training completed by all FTE by 2024

Achievements

• Supporting women in leadership with 33% of women in senior leadership roles achieved
• Female Leadership Award 2023
• Employee awareness of inclusivity, diversity and gender equality training achieved
• Celebrate diversity and promote LGBTQ visibility with a culture of respect with
  inclusion training completed by all FTE by 2024
• Female Administration of the Year Award 2021
• Indigenous employee 1
• Cultural awareness training to all FTE achieved
• Employee engagement survey of 8+ achieved

Better together

Governance

CPS is dedicated to providing a premier pest management service for our customers. Our values in operating our business includes these principal objectives:

Roadmap

• Customer Satisfaction Score 9+
• Safety audit score across CPS workplaces
• 100% invoice accuracy
• External Quality Assurance Checks 90%+ by 2024
• Membership & Provision of an APCO annual report and action plan

Achievements

• Customer Satisfaction Score 8.5
• 100% Service Delivery – Deliver on time, everytime and in full as per services agreement
• 100% Customer Documentation Compliance
• No instances of non-inducted employees sent to site
• 5,000 new sites serviced
• Monthly training to continually improve quality from findings on site QA checks

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